Privacy Policy
How Environmental Hygiene Company collects, uses, and protects the information you share with us.
Environmental Hygiene Company LLC ("the Company," "we," "us," or "our") operates environmentalhygienecompany.com and provides junk removal, bulk removal, and turnover trash-out services in the greater Charleston, South Carolina area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly to us when you request a quote, schedule a service, communicate with us, or hire us for work. This typically includes:
- Name
- Phone number
- Email address
- Service address and details about the property or job
- Photos or descriptions of the work site that you choose to send us
- Payment information when you pay for a completed service (processed by our payment processor; we do not store full card numbers)
- The contents of messages and emails you send to us
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, and pages viewed. We do not currently use advertising cookies or third-party tracking pixels.
How You Share Information With Us
You share information with us in one or more of the following ways:
- By texting, calling, or emailing us directly
- By providing your phone number or contact details verbally during an estimate, phone call, or on-site visit
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Schedule, confirm, and complete services you request
- Send appointment confirmations, day-of arrival notices, and service-related follow-ups
- Send invoices and process payments
- Maintain records of past jobs for warranty, billing, and operational purposes
- Comply with applicable law
SMS / Text Messaging
We do not share, sell, rent, or lease the mobile phone numbers or SMS opt-in data of our customers with any third parties for marketing or promotional purposes. Mobile information is used only to deliver the messages you've consented to receive from Environmental Hygiene Company and to support our service operations.
Message types you may receive from Environmental Hygiene Company include:
- Replies to inquiries you initiate
- Quotes and estimates
- Appointment confirmations and reminders
- Day-of arrival notifications
- Service follow-ups, invoices, and payment links
Message frequency varies depending on the stage of your service. Message and data rates may apply per your carrier's plan. Reply STOP to any text to opt out at any time, or HELP for assistance. You can also email chad@environmentalhygienecompany.com to be removed from messaging.
How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers who help us operate (for example, our email host, SMS provider, payment processor, and accounting software). These providers are bound by confidentiality obligations and may not use your information for their own purposes.
- Legal requirements when we are required to disclose information by law, court order, or to protect our rights or the safety of others.
- Business transfers if the Company is sold, merged, or reorganized, in which case customer information may transfer to the successor entity.
Data Retention
We keep customer records for as long as needed to provide services, handle warranty or billing questions, and meet our legal and tax obligations. You can request deletion of your information at any time by contacting us, subject to records we are required to keep by law.
Your Choices
- Texts: Reply STOP to opt out of SMS at any time.
- Email: Reply asking to be removed, or email chad@environmentalhygienecompany.com.
- Access or deletion: Contact us to request a copy of the information we have about you, or to ask us to delete it.
Security
We use reasonable measures to protect the information you share with us. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Children
Our services are intended for adults. We do not knowingly collect information from anyone under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated through our website.
Contact Us
Questions about this Privacy Policy or how we handle your information? Reach out:
Environmental Hygiene Company LLC
Charleston, SC
Email: chad@environmentalhygienecompany.com